AWS' infrastructure layer is designed with redundancy in mind to maintain continuous operation in the event of an emergency. Revenue River no longer has to worry about downtime as their mission critical infrastructure is deployed across several availability zones, each with their own redundant power, water, telecommunications, and internet connectivity.
Revenue River was able to reduce operational cost by taking advantage of AWS' consumption pricing model, and only paying for the resources they need to support the agency today.
With Privo owning the responsibility of maintaining Revenue River's server infrastructure as well as the individual virtual desktops, they were able to reduce the number of support tickets related to issues that could have been prevented if they were being proactively monitoring and maintained. This allows them to spend more time focusing on helping customers move faster, and less time dealing with computer issues.
