AWS Managed Cloud

Managing IT infrastructure is not a good use of time or talent for most businesses–it’s what’s known in the AWS world as “undifferentiated heavy lifting”. We have spent years honing our expertise and processes to do this heavy lifting for you, so you can focus your efforts on innovating in your core business.

We offer 2 options for on-going management of your AWS infrastructure:  Our AWS Monitoring service and our AWS Managed Cloud Service.  

AWS Monitoring

Our AWS Monitoring service offers a low monthly monitoring fee coupled with hourly support as needed for customers that are in the early stages of deploying on AWS. The monitoring fee covers the cost of our monitoring tools as well our availability and expertise to determine which issues require remediation and which can be safely ignored. When there is a problem that needs remediation, we can pass it off to your technical team or we can fix it for you.

We may not be the largest AWS service provider but our monitoring and alerting technology is second to none. We have partnered with leading toolset developers such as Datadog, CloudCheckr, and Sumo Logic to give our solutions architects the best tools available. These tools gives us deep insight into your AWS workloads, the ability to diagnose and respond to issues quickly, and the information we need to optimize your environment.
monitoring chart

  • Deep Insight – We track hundreds of health metrics for each instance with a resolution way beyond what is possible with CloudWatch. We even monitor managed services such as RDS.
  • Relevant Alerts – Alerts can be tuned so they only trigger when there is an actual problem. Furthermore, we can create custom alerts specific to your applications and workloads.
  • Quick Resolution – When there is a problem we can get to the root cause quickly by correlating it with other events or changes in the account. Our system unifies CloudTrail data, VPC flow logs, Config logs, API calls and CloudWatch metrics to create a complete picture of your environment.
  • Security Best Practices – We regularly check for 200+ security best practices originating from industry standards, regulations, AWS recommendations and our own in-house cybersecurity team.
  • Users & Permissions – We track AWS IAM and permissions by automatically mapping and grouping all user accesses. We alert you about critical changes to configurations, resources, and security groups.

 


AWS Managed Cloud

Our AWS Managed Cloud offering offers a flat-fee for full management of your infrastructure.  In essence, we are trying replicate what it would be like to have your own in-house team of AWS infrastructure experts.

  • Infrastructure Management – Our AWS certified solution architects monitor and manage your AWS environment with a deep knowledge of all aspects of the AWS platform, operating systems, databases, networking, application stacks, and much more.
  • DevOps – No three people can agree on what DevOps means, but we’re definitely the “DevOps-ier” than most.  Our team works directly with your developers to streamline and automate the code deployment process, increasing the pace of innovation and saving countless hours.
  • Application Management – Because of our small-team approach we can be extremely flexible about the services we provide. For many clients we even handle administration of their custom applications.

 

Comparison

Sane Pricing

Our pricing model is designed to be simple, fair, and flexible.

Simple

We charge a flat fee based on the number of instances. Our minimum instance count is 4 and there are some details about how we calculate instance count for environments with auto-scaling groups or managed services like Relational Database Service (RDS), but other than that, it’s pretty simple.

Fair

We base our pricing on the amount of work it will actually take to support your environment. Many managed cloud providers charge based on a percentage of your AWS spend which creates an obvious conflict of interest. How good is their cost optimization advice really going to be when they get paid more the higher your AWS bill is? If you ask them, the answer will be something like “awesome”. Another problem with this approach is it assumes that the support required scales linearly with your AWS spend. But it doesn’t. If you add 20 TB of storage to S3 it adds a significant amount to your AWS spend, but it doesn’t make your environment any harder to support. Our model is based on instance count which, after many years of doing this, we’ve found correlates much more closely with the actual support required.

Flexible

We are trying to replicate what it would be like to have your own in-house team of AWS infrastructure experts, and we believe flexibility is key to replicating that experience. Unlike some providers who are annoyingly rigid about what’s not included in their pre-defined packages, our list of what’s included is the starting point for a conversation. We routinely add additional responsibilities to our agreements based on what our clients need. For example, some customers need us to support their custom application. It’s critical to their infrastructure so we figure out how much work it will be and increase the price accordingly. Done.

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